ALTRACOSM · PURCHASE TERMS
REFUND
POLICY.
Please review the digital-product policy before completing your purchase.
All purchases are final.
ALTRACOSM follows a strict no-refund policy. Once payment has been completed, the purchase is non-refundable.
Digital products
ALTRACOSM products are digital sample collections, presets and instrument libraries. Because digital products cannot be returned after access or delivery, refunds are not provided after purchase.
No refunds, cancellations or exchanges
After a purchase is completed, it cannot be cancelled, exchanged or refunded. This policy applies to full-price purchases, discounted offers and promotional purchases.
Collection or download not received
If your payment is complete but you have not received the purchased collection, or you are unable to access it, you can contact us through our official contact or social channels. We will help check the order and resolve the delivery or access issue.
Contacting us about a missing collection does not create a right to a refund. The no-refund policy remains in effect.
Before placing an order
Please read the product description, check the included content and confirm compatibility with your software and setup before payment. Contact us with product questions before purchasing.